When you use our services, Andluce Co., Ltd. (hereinafter referred to as "our company") will ask you to disclose information necessary for transactions and communications, such as your name, address, telephone number, and e-mail address (hereinafter referred to as "personal information"). In accordance with the spirit of the Personal Information Protection Act, our company will handle personal information in accordance with this privacy policy. This privacy policy is a promise between you and our company regarding the handling of personal information disclosed to us.

1. Purpose of use of personal information

We will use personal information for the following purposes:

1. In order to ship products to customers and charge them for their purchases, we will use your contact information, such as your name, address, and telephone number, and disclose it to the carrier (Yamato Transport) for delivery. We may also use payment information, such as your credit card number and bank account, that you specify in relation to the charge.
2. In order to contact or confirm the contents of your order and delivery method, we will use your contact information such as your name, address, and e-mail address, as well as information such as the type and quantity of the product you ordered and the billing amount.
3. We use your usage history, as well as your contact information such as your name, address, and e-mail address, to inform you of our campaigns, products, and services.
4. In order to improve our services, we use customer opinions, survey results, usage history, etc.
5. We use your contact information, such as your name, address, and e-mail address, to respond to your requests and inquiries.
6. We may provide Yamato Transport with information such as the type and quantity of ordered items and the invoice amount so that you can view the status of your order.
7. In order to prevent those who order products for fraudulent purposes from using our services, we may provide Yamato Transport or a payment agency with information regarding transactions that we believe have been used for fraudulent purposes, such as the customer's name, address, type and quantity of products ordered, and invoice amount.

2. Management of personal information

We manage personal information under the following system.

1. We will establish the necessary internal systems in accordance with the Personal Information Protection Act and guidelines, and obtain a pledge from employees to handle personal information appropriately.
2. We will limit the use of personal information to only those employees who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3. For personal information stored in the system, we will prepare accounts and passwords and implement access authority management so that only employees who need it for business purposes can use it. In addition, we will strictly manage accounts and passwords to prevent leakage or loss.
4. To ensure security when transmitting personal information over the Internet, we use SSL, an industry standard encryption protocol, on necessary web pages.
5. Provided that there is no disruption to services, personal information will be deleted at any time after a certain period of time has passed since it was received.

3. Disclosure of Personal Information

1. We will not disclose personal information to third parties without the customer's consent, except in the following cases:
   
   • When requested by a public institution such as a court or police based on laws and regulations
   • When there are special provisions in laws and regulations
   • When there is a risk of harm to the life, body, or property of a customer or a third party and consent cannot be obtained from the individual
   • When it is necessary to protect or defend our rights, property, or services from actions that violate laws, regulations, or our terms of use and precautions, and we are unable to obtain the individual's consent
2. If a customer requests disclosure of personal information, we will disclose it only if we can confirm that the customer is the customer. Note: How to confirm identity Please send us a copy of proof of identity (driver's license, insurance card, etc.). We will confirm the details and disclose the information as soon as it is clear that the customer is the customer.

4. Use of cookies and other information collection on the website

1. Our website analyzes access status to improve the quality of the services/information provided on the website. The information analyzed includes browsing history on our website, time spent on each page, PC environment, and access route, but does not include any information that can identify users.
2. Our website may send information called cookies to your computer when you use the site, and that information is stored on your hard disk or memory. Cookies are small files sent from a website to your browser and are commonly used on many websites. Cookies are used for the purpose of providing better services, such as membership services and advertising management systems, and do not violate your privacy or usage environment. Users can disable the cookie function by changing their settings, but please note that in that case, you may not be able to use some services.
3. Our website uses cookies for purposes such as delivering "behavioral targeting advertising" that we commission from our own company and third-party companies.

5. Governing Law, Jurisdiction, and Disputes

By using the products and services provided by our company, you agree that the laws of Japan, without regard to principles of conflicts of laws, will govern any kind of dispute that may arise between us and our affiliates and you under these Terms of Use.

Furthermore, you agree that the interpretation of the Japanese language shall take precedence over all other matters, and that the scope of application of the governing law shall apply to all transactions, regardless of whether they are domestic or international, or the type of transaction.

For all disputes related to the transactions of products and services sold by our company, in addition to the courts with jurisdiction recognized by Japanese law, the Osaka District Court will be designated as the additional court of jurisdiction. However, for business customers, the Osaka District Court will be designated as the exclusive court of jurisdiction.

6. Questions and comments

If you have any other questions or comments about our products, please contact us.

Andluce Co., Ltd. Customer Service Center

Phone number: 06-4800-2535

Email: info@andruche.com