Returns and Exchanges

We accept returns of unopened products only as a cooling off period. In this case, please contact us in advance within 7 days of receiving the product to request a return or exchange.

Please bear the shipping costs for return shipping.

For Junel products only, opened products can also be returned.

Regarding our compensation for defective products, delivery delays, etc.

If the product is damaged or defective due to our fault, the product contents are defective, or the product you receive is different from the one you ordered, we will accept exchanges and returns.

In this case, please contact us in advance within 7 days of receiving the product to request a return or exchange.

We will cover the shipping costs and exchange it for a good product.

If we do not have the item you want to exchange in stock, we will refund the cost of the item after you return it.

If the product is defective, we will exchange it for a good product.

We will only refund the product price if the product is out of stock.

If the product is defective, we will exchange it or refund your money. Also, there is no compensation for damages caused by delayed delivery.

Contact for inquiries regarding exchanges and returns

Andluce Co., Ltd. Customer Service Center

2nd floor, Villa Rokuyosha, 2-2-16 Higashinoda-cho, Miyakojima-ku, Osaka

Phone number: 06-4800-2535

Email shop@andruche.com

Return Method

Please return the product in the same condition as it was delivered (including the bag, case, tags attached to the product, etc.).

*Please be sure to keep a copy of the shipping slip until the procedure is complete.